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Steve Smith's Army Blog

More Frustrations with CIF

As an FYI for other IRR soldiers and perhaps as an tip for those folks tasked with mobilizing soldiers, here's some things to remember about CIF (clothing issue facility), at least at Ft. Leonard Wood.

  • Expect half of your trips there to be a complete waste of time (perhaps not so many if you follow the rest of these tips)
  • For soldiers, no matter what your rank, you need to bring a unit representative with you in order for CIF to issue you anything or for you to turn in anything.  This representative does not, as far as I can tell, do anything other than stand there, but the civilians who run CIF must derive some benefit from wasting the representative's time.
  • Despite the fact that there are published hours for TA-50 turnin, don't expect that you can actually turn it in during these hours without a previous appointment.  And don't expect an appointment to be available less than several days in advance.  For units tasked with mobilizing soldiers, please ensure these appointments are made well in advance, and preferably take place prior to when the mobilizing soldiers are scheduled to depart FLW.
  • If you the soldier do make an appointment with the people who work at desks in the CIF facility, and you don't confirm such apponitment with the people who work in the warehouse part of CIF, don't expect one to talk to the other.  It seems the people inside the warehouse have their own ideas as to when they will accept appointments which don't coincide with the desk folks' promises.
  • And, as noted earlier, if you're a mobilizing soldier and you will be going to a CRC, don't expect to get DCUs issued prior to arrival at the CRC, regardless of what anybody outside CIF tells you.  CIF won't issue them.
  • Make sure you keep a copy of your CIF clothing issue record.  CIF claims they do not keep copies of these and it is the soldier's responsibility to keep it.  Of course that is so much BS -- they have a copy of it in their computer but they don't want to have to print one out.
  • (many, not all)CIF folks exemplify, in my experience, the worst examples of government bureaucracy power-tripping.  For example, today a CIF civilian told me that I could not leave FLW until clearing CIF and that I could not clear CIF without a representative from my unit and an appointment and my receipt.  If I'm to believe this individual, they actually think that their authority trumps my orders, which require me to be on a plane in 3 days headed for Ft. Bliss en route to Iraq.  I told them that if they didn't have any appointments before Sunday, I'd just drop their crap off on their doorstep and they could deal with it on Monday.

Those notes should help some others avoid some of my frustrations.  Here's a quick recap of today's events to add a bit of context.  I found out earlier this week that TA-50 turn-in was done on a walk-in basis until 1030 M-F.  I arrived at CIF at 0900 and found that they had a couple hundred people there getting gear issued.  No problem, I asked when would be a good time to return and was told “1230-- no, make that 1220” so that I could beat a unit that was arriving at 1230.  I arrived at 1210, went inside and waited a few minutes with my gear, and spoke to another individual who informed me that (a) they don't open before 1230, (b) don't listen to anything the people out in the front office say, (c) he can't help me without a unit representative, (d) he can't help me unless I have my clothing record receipt, (e) he has no appointment times available either today or tomorrow, so (f) I can't clear post without clearing CIF.  I finally got him to concede that I can come back at 0730 tomorrow, again trying to beat another unit here, and I have to have a unit rep with me to hold my hand.  Since I'm also turning in Chris's gear (for which I don't have a receipt), it will be interesting to see how things go tomorrow.  I'm going to try and get as high-ranking of a unit rep as possible to come with me so that perhaps they'll grease things, but in my experience the civilians at CIF don't really care what rank the army folks are whom they are (supposedly) supporting.

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Published Thursday, June 17, 2004 2:22 PM by ssmith

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ssmith said:

Update - I got my buddy's clothing issue receipt and MAJ Huard will accompany me in the morning to turn everything in. He's been very helpful in the short time he's been assigned to TSB, and hopefully he can nip any further CIF stupidity in the bud. It may help him, too, since he's going to be working with a lot more mobilizing IRRs in the next few weeks and months...
June 17, 2004 4:07 PM
 

ssmith said:

Why is it that no matter what post you go to, it's always the same story with CIF? I've been to four posts, and it's always the same story. Aren't these people working FOR soldiers, and not the other way around?
What's surprising is that many of them are from military families. (Jaded ex-wives perhaps?)You would think they might have some gratitude for the soldiers who make it possible for them to sit on their lazy butts, drawing a paycheck for working as SLOWLY as possible, and busting people's balls... Just imagine.... "We can't take this ruck sack, it's all bloody any full of bullet holes!" Yeah right, thanks for nothing. I feel your pain.
June 18, 2004 7:30 AM
 

ssmith said:

Yeah, CIF was like that in mobilization in Ft. Hood. The managing generals at the top need to drive customer service in their departments. How much money does CIF waste in a year by the paid employees not being productive? CIF needs to be outsourced to a more competitive civilian company. On a better note, in demobilization, my company cleared CIF in 1 day. They even accepted my eTool that was caked in dirt and mud. Because we were returning from Iraq, our stuff didn't have to be clean. We demobed in a week and were set free. Also, don't be surprised if you spend another month or two in the states before going to Iraq. I don't know how organized they are now, but it'll probably depend on the unit you get attached to. If the leaders are screwed up, you might be there for a while. If they have everything ready to go, you may be gone in a week. You also will have to go through some training and a range in Kuwait before being deployed into Iraq. Kuwait is like Germany - green zone. when you get to Kuwait, about 15 miles south of Navstar CSC, there is a Kuwaiti restaurant that has good chicken wraps for $1.
June 18, 2004 3:36 PM

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About ssmith

Enlisted in 1995. Basic at Ft Sill. AIT at Ft Jackson (75F). Served in Ohio National Guard. Went through ROTC program at Ohio State University and received 2LT commission in 1997, Engineer branch. Spent about 4 years in 16th Engineer Brigade in Ohio National Guard, then moved far from nearest unit and went into Inactive National Guard, and eventually Individual Ready Reserve. Called up from IRR in 2004 for duty in Iraq (Engineer Platoon Leader with 1st ID). Made it home in 2005. Resigned commission as a CPT in December 2005.